Privacy Policy
Last updated: 2026-07-25
Who We Are
This website is operated by Yinyue (Hangzhou) Tea Industry Development Co., Ltd. ("we", "us" or "Enjoytea"), with our registered address at Room 1001-4, Building 2, Xinyada International Creative Center, No. 1750 Jianghong Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang 310000, China. We are the data controller for the personal data you provide through this website. For data-protection questions, contact our Data Protection Officer at teainjoy99@gmail.com.
Information We Collect
We collect information you provide directly, such as your name, email, phone number, billing and shipping addresses, and payment method details. Payment card data is processed by Stripe or PayPal and is not stored on our servers. We also collect technical data including IP address, browser type, device information, and usage patterns to operate and improve our website.
How We Use Your Information
We use your personal data to process and fulfill orders, arrange shipping, communicate order updates, respond to inquiries, send marketing communications (where you have opted in), prevent fraud, and improve our products and services. The legal basis for processing is the performance of our contract with you, compliance with legal obligations, our legitimate interests, and your consent where required.
Cookies & Similar Technologies
We use essential cookies to keep you signed in and remember your preferences. With your consent, we use Google Analytics to understand page visits, product interactions, shopping-finder choices, cart activity, checkout progress, purchases, and general device or browser information so we can improve our store and marketing. We do not send payment-card details to Google Analytics. You may reject non-essential cookies in our cookie banner or manage them through your browser. Learn how Google processes data at https://policies.google.com/technologies/partner-sites.
Data Sharing & Processors
We share data only with trusted service providers necessary to operate our store, including Stripe and PayPal for payment processing, international courier services (such as DHL, FedEx, and UPS) for delivery, and email service providers for order and marketing communications. All providers are contractually obligated to protect your data and may only use it for the purposes we specify.
International Transfers
Your personal data is stored and processed on servers provided by Tencent Cloud. If you access our site from outside mainland China, your data may be transferred to and processed in mainland China or Hong Kong. We apply appropriate safeguards, including standard contractual clauses and encryption, to protect your data during international transfers.
Data Retention
We retain order and billing information for at least seven years to comply with tax and accounting laws. Account information is kept until you delete your account or ask us to remove it. Marketing data is retained until you unsubscribe or withdraw your consent.
Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data, and to receive your data in a portable format. EU and UK residents also have the right to lodge a complaint with their local data protection authority. California residents have the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, email teainjoy99@gmail.com.
Online Dispute Resolution
If you are an EU consumer and have a complaint about our handling of your personal data or an online purchase, you may use the European Commission's Online Dispute Resolution platform at http://ec.europa.eu/odr. We prefer to resolve issues directly and encourage you to contact us first at teainjoy99@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the last-updated date. Continued use of the site after changes constitutes acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy or our data practices, please email teainjoy99@gmail.com.