Returns & Refunds
Last updated: 2026-09-13
Return Eligibility
We accept returns within 14 days of delivery for items that are unused, unopened, and in their original packaging. Perishable products such as tea and agarwood must be returned sealed and in resalable condition.
Non-Returnable Items
Opened or consumed food products, custom-branded orders, gift cards, and clearance items marked as final sale cannot be returned unless they arrive damaged or defective.
Damaged or Defective Goods
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund at no additional cost.
How to Request a Return
To start a return, email teainjoy99@gmail.com with your order number and the reason for the return. We will provide return instructions. Unless the return is due to our error, the customer is responsible for the return label and return shipping costs. Any return-related customs charges will be confirmed with the customer before the return. We do not charge a restocking fee.
Return Address
Approved returns should be sent to: Yinyue (Hangzhou) Tea Industry Development Co., Ltd., Room 3501, Building 2, Xinyada International Creative Center, No. 1750 Jianghong Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang 310000, China. Please include a copy of your order confirmation or order number inside the package.
Refund Process
Once we receive and inspect the returned item, refunds are issued to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.
Contact
For questions about returns, contact teainjoy99@gmail.com.