Shipping Policy
Last updated: 2026-09-13
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Custom or bulk B2B orders may require additional lead time, which will be communicated in your order confirmation.
Shipping Methods
We ship via trusted international couriers including DHL, FedEx, and UPS. The carrier for your order is selected based on destination, package weight, and service availability. Tracking information is provided once the order is dispatched.
Rates & Free Shipping
We charge a flat shipping rate of USD $12 per order. Orders of USD $50 or more qualify for free standard shipping, unless otherwise noted on the product page or during checkout.
Delivery Time
Estimated delivery times vary by destination. Standard delivery to the United States, United Kingdom, Canada, Australia, and Singapore is estimated at 10–16 business days in total, including order processing. Delays caused by customs clearance, weather, public holidays, or courier issues are outside our control.
International Orders
International shipments may be subject to customs duties, import taxes, value-added tax, brokerage fees, or remote-area delivery surcharges. These charges are not included in the product price or shipping cost unless stated at checkout. If any apply, we will contact you during order confirmation so both parties can agree who pays and the amount before shipment. No additional charge will be collected without your confirmation.
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us within 7 days of the stated delivery date with your order number and photos if applicable. We will work with the carrier to resolve the issue.
Contact
If you have questions about shipping, please contact us at teainjoy99@gmail.com.